FAQ – londonprintkiosk.co.uk
GENERAL SERVICES
Q: What services do you offer?
A: We provide photocopying, passport photo booth services, mobile phone printing, and desktop printing.
Q: Do I need to book an appointment to use your services?
A: No, our services are available on a walk-in basis.
Q: Do you provide scanning or laminating services?
A: No, we currently only offer photocopying, passport photo booth, and printing services, Stationery sales
Q: Can I bring my own paper for printing?
A: No, we only print on the paper sizes and types available in-store.
Q: Can I print confidential or sensitive documents?
A: Yes, We do not store or save any files after printing.
Q: Do you offer fax or scanning services?
A: No, we do not offer faxing or scanning at the moment.
Q: Can I preview my document before printing?
A: Yes, but we recommend using our in-store computers for more control over your documents. We do not store or save any files after printing
PRINTING & PHOTOCOPYING
Q: Can I print from my mobile device?
A: Yes, customers can print directly from their mobile devices via email, cloud storage, or USB.
Q: Is printing from my mobile device guaranteed to work correctly?
A: While we provide mobile printing, we do not take responsibility for incorrect printouts due to formatting or scaling issues from mobile devices. We highly recommend using our in-store computers for better accuracy.
Q: What file formats do you accept for printing?
A: We accept PDF, JPEG, PNG, and Microsoft Word documents.
Q: Can I print in colour and black & white?
A: Yes, we offer both colour and black & white printing.
Q: What paper sizes do you offer for printing?
A: We provide printing on A4 and A3 paper sizes.
Q: Why is in-store computer printing recommended over mobile printing?
A: Our in-store computers are calibrated for printing, ensuring correct scaling, formatting, and quality. Mobile devices may alter document layouts, and we do not take responsibility for incorrect prints from mobile devices.
Q: Do you support double-sided printing?
A: Yes, duplex (double-sided) printing is available
Q: What paper type does your machine print on.
A: We use 100gsm quality white paper (cartridge paper)
Q: Do you offer binding or stapling services?
A: No, we currently do not offer binding or stapling.
Q: Can I print directly from my email?
A: Yes, you can send files via email to our printing system or log into your email on our in-store computers to print.
Q: Do you support printing from Google Drive, Dropbox, or OneDrive?
A: Yes, you can log into these services from our in-store computers to access and print your documents.
Q: Can I print from a USB drive?
A: Yes, USB printing is available on our in-store computers.
What should I do if my document prints incorrectly?
Please check your file settings before printing. If an issue arises, let a staff member know immediately.
Q: Do you offer poster printing or large-format printing?
A: No, we currently only print A4 and A3 sizes.
Q: Can I print photos from my phone?
A: Yes, you can print photos from your phone, USB, or email, but we recommend using a JPEG or PNG file format for the best quality.
PASSPORT PHOTO BOOTH
Q: Do you provide printed and digital passport photos?
A: Yes, you can get both printed passport photos and digital copies for online applications.
Q: Are your passport photos suitable for UK and international requirements?
Yes, our photo booth is calibrated to meet UK and international passport photo standards.
Q: Do I need an appointment for passport photos?
A: No, our passport photo booth is available on a walk-in basis.
Q: How long does it take to get passport photos?
A: It only takes a few minutes to print your passport photos.
Q: Can I get visa photos for different countries?
A: Yes, our system supports different passport and visa photo sizes for various countries.
IN-STORE COMPUTER USE & WIFI
Q: Can I use your computers for free?
A: Yes, you can use our in-store computers for free for up to 15 minutes.
Q: Do you offer free WiFi?
A: Yes, we provide free WiFi for our customers.
Q: Can I access my email or cloud storage from your computers?
A: Yes, you can log in to your email, Google Drive, OneDrive, or Dropbox to retrieve files for printing.
Q: Why is in-store computer printing recommended over mobile printing?
A: Our in-store computers are calibrated for printing, ensuring correct scaling, formatting, and quality. Mobile devices may alter document layouts, and we do not take responsibility for incorrect prints from mobile devices.
Q: Can I edit documents on your computers before printing?
A: Yes, our computers have basic editing software like Microsoft Word and Adobe Reader for minor adjustments.
Q: Can I use the free computer time to browse the internet?
A: Yes, you can use the internet for general browsing, but it is primarily intended for printing purposes.
Q: Can I download or install programs on your computers?
A: No, downloading and installing software is not allowed for security reasons.
Q: Is my data safe when using your computers?
A: Yes, files are automatically deleted after each session to ensure privacy.
MOBILE PRINTING & SELF-SERVICE MACHINES
Q: Why do my prints look different when printed from my mobile device?
A: Mobile devices may change formatting or scale documents differently. We highly recommend using our in-store computers for best results.
Q: Do you provide help with mobile printing issues?
A: While we can guide you through the process, we do not take responsibility for formatting errors from mobile devices.
Q: Can I preview my document before printing?
A: Yes, we always recommend checking the print preview on our in-store computers before printing.
PAYMENT, PRICING & REFUNDS
Q: Do you offer student discounts?
A: Yes, we offer discounts for students with valid ID (please ask in-store for details).
Q: Can I pay using Apple Pay or Google Pay?
A: Yes, we accept Apple Pay, Google Pay, contactless, and card payments.
Q: Do you offer refunds if a printout comes out wrong?
A: We do not issue refunds for incorrect prints from mobile devices. Refunds are only given for machine errors.
Q: How much does printing cost?
A: Printing prices vary based on color, size, and number of pages. Please check our price list in-store.
Q: What payment methods do you accept?
A: We accept cash, contactless payments, and card payments.
Q: Do you offer refunds if a printout comes out wrong?
A: Refunds are only offered if the issue is caused by a machine error. We do not refund prints from mobile devices that were incorrectly formatted.
STATIONERY VENDING MACHINE
Q: What items are available in your vending machine?
A: Our vending machine offers essential stationery items such as:
- A4 and A3 paper packs
- Pens and pencils
- Notebooks
- USB drives
- Staplers and paper clips
Q: How do I pay for stationery items?
A: The vending machine accepts contactless payments, Apple Pay, Google Pay, and card payments.
Q: Can I get a receipt for my purchase?
A: Yes, the vending machine provides a digital receipt upon request.
Q: What should I do if the vending machine takes my money but doesn’t dispense the item?
A: Please report the issue to our staff immediately, and we will assist in resolving the issue or processing a refund if applicable.
Q: Can I return or exchange stationery items bought from the vending machine?
A: Unfortunately, all sales are final, and we do not accept returns or exchanges on stationery items.
Q: Is the vending machine always stocked?
A: We regularly restock our vending machine, but availability of items may vary.
Q: Do you sell printer ink or toner in the vending machine?
A: No, we do not sell printer ink or toner.
MISCELLANEOUS
Q: Can I save files on your computers?
A: No, for security reasons, files are automatically deleted after each session.
Q: Do you provide printing assistance if I have trouble?
A: Yes, our staff can guide you remotely on how to print from your device or our computers.
Q: Do you provide customer support for printing issues?
A: Yes, our staff is available to assist with printing and troubleshooting.
Q: Do you offer bulk printing or business services?
A: Yes, we can handle bulk printing for businesses and events. Please inquire in-store for pricing.
Q: What are your opening hours?
A: Our opening hours are [insert your business hours].
Q: Can I reserve a computer in advance?
A: No, computers are available on a first-come, first-served basis.
Q: What are your Opening times:
A: 6.30am – 10pm (Monday – Friday)
Q: What is complaint procedure.
A: In an unlikely event that something goes wrong please first contact customer support us via phone or text message on 07742 571994 or email: info@londonprintkiosk.com
Q: Why have I been charged £10, £30 or £50?
A: When you use Card, Apple or Google Pay, we reserve £10, £30, £50 per transaction (depending on the Pay station used) from your bank card as a holding fee.
When you’ve finished using the printer, we calculate the final cost of service (e.g fax, photocopy, scanning & printing) you’ve used on our multifunction printer.
Final cost will show up in your account, and the holding fee of £10 or £30 will clear out. (so you only pay for what you’ve used). These normally happens the same day, but it can take up to 24-72 working hours depending on your bank.
If the holding fee is not cleared within 10 days, please contact your bank directly. If you still have any questions regarding billing, then you can text us on 07742 571994 or email.